TERMS & CONDITIONS for sale of treatments
1. Treatment Booking and Payment
1.1 Treatment can only be undertaken with the formal written consent of the patient at the time of the consultation.
1.2 If the patient is a minor (under 18 years of age) parental consent as specified by law is required. Form 201101.
1.3 Payments for all treatments can be made by cash, bank transfer, cheques or credit/debit cards.
1.4 A deposit of £20.00 MUST be made within 48 hours from the pre-booking date. A booking is only confirmed when the deposit is made.
1.5 A cancellation or notification of a likely missed appointment, if NOT notified with a minimum of 48 hours will result on the loss of the deposit. However, if for any reason the transaction is declined the patient would be required to replace the sum immediately plus any charges or expenses incurred.
1.6 Whenever a deposit is used in a post-date, the patient will have to use the credit up to 20 days maximum. After 20 days, the deposit will be cancelled, and no refund will be made to the patient.
1.7 It will be understood that until the payment is re-established the patient cannot undergo any treatment.
1.8 Promotions, sales, special prices or discounts do not accumulate and may have specific terms and conditions.
2. Cancellations and Missed Appointments
2.1 A cancellation or notification of a likely missed appointment if notified with a minimum of 48 hours will not normally incur on a penalty.
2.2 Cancelled or missed appointments for blocks of treatments (multi pre-paid treatments) will normally be treated as reducing that block by the missed appointment, unless conditions for cancellation or notification of a likely missed appointment are followed.
2.3 Any Block booking discount will be required to be recovered should the treatment be terminated midterm.
2.4 Any discounts or refunds are negotiated according to the circumstances and agreed with the consultant at the time of the booking.
2.5 A booking made by a repeated patient requires a minimum of 48 hours in advance for cancellation. If a cancellation is made out of these terms, within less than 48 hours prior to the time of the booked appointment, it falls into the category of “No Show”, incurring on the payment of the cost of the treatment booked for.
2.6 Once a patient is noted to be a “No Show patient” twice, Rainbow – Well-being Therapy Centre, reserves the right to request a full cost treatment payment at the time of the next booking.
2.7 It is reserved the right to Rainbow—Well-being Therapy Centre to only accept one (1) rebook after the first cancellation.
2.8 A reminder for any appointment and any therapy it is a courteous action from Rainbow–Well-being.
Therapy Centre and has no effect on the application of these T&C’s.
3.Purchasing a Voucher or E-voucher
3.1 A voucher or an E-Voucher can be purchased in person, over the phone, email or text message. Payment can be made in cash, card over the phone, bank transfer or online payment.
3.2 In any of these cases, a full purchase is only made when payment has been received by Rainbow—Well-being Therapy Centre and an invoice/receipt is issued. The invoice number is part of the reference issued on the Voucher or E-voucher.
3.3 The purchased voucher is given to the purchaser, and in the case of an E-voucher it can be sent via email or text message, after payment has been received Rainbow—Well-being Therapy Centre and an invoice/receipt is issued.
3.4 Every voucher and E-voucher has a validity of 3 months counting from the issuing date marked on the voucher or E-voucher.
3.5 In case of a confirmed booking to use a voucher or an E-voucher for payment of the booked therapy, a cancellation without rebooking is not permitted.
A rebook must take place at the same time, understood from then on as a rebooked appointment.
The rebooking of an appointment is subjected to the bookings availability and can only be changed once.
A cancellation or notification of a likely missed appointment, if NOT notified with a minimum of 48 hours will result on the loss of the voucher value.
Vouchers are not refundable.
3.6 A rebooked appointment must take place within the validity of the voucher or E-voucher. If a patient chooses a date for rebooking out of the validity, the voucher becomes null and will be no longer available for use and will be void in the Rainbow—Well-being Therapy Centre register.
3.7 The voucher or E-voucher can be transferred to another person at any time, but the use of it must be exercised within its validity and all TCs need to be accomplished too.
3.8 Promotions, sales, special prices or discounts do not accumulate and may have specific terms and conditions.
3.9 The value of a voucher or E voucher can be used more than once, as payment for more than one treatment, if it is used throughout its validity and the cost of treatments do not exceed the value of the voucher. In case of a multiple use of a Voucher or a E-voucher, a re-printed voucher with the balance value will be given to the patient, until the balance value is equal to zero.
- All invoices will be raised and sent electronically to the most updated email address/postal address/
SMS supplied to the clinic.
4.1 It is reserved the right to Rainbow—Well-being Therapy Centre, to change the price list and T&C’s without pre-announcement.
5. Respect
5.1 Rainbow—Well-being Therapy Centre guarantees respect for the patient always.
5.2 We do desire from our patients that their behaviour towards us is reciprocated.
6. Treatment, Patient’s notes and accompaniers
6.1 Rainbow—Well-being Therapy Centre is Registered under the Data Protection Act 1998.
6.2 A copy of patient’s notes (1st consultation) is available for the patients (only their own) but is only produced if requested by the patients themselves.
6.3 No one else is allowed in the treatment room during the consultation or treatment itself.
Exceptions are made:
6.3.1 If the patient asks for someone else to be present.
6.3.2 If the patient is a minor under 18 years old of age.
6.3.3 If the patient has communication difficulties, such as a health condition or language barrier.
6.3.4 If the patient’s cultural background requires it.
6.3.5 Film or photography are not permitted, unless patient produces a written consent.
Issue 14 – June 2025