FAQ

1 – HOW DO I BOOK AN APPOINTMENT?

You may book an appointment by phone, via email and directly in the clinic.

Please be aware that bookings must be made with the payment of a deposit, non-refundable if you miss your appointment without 24 hours notice prior to the appointment due date. Please refer to our Terms & Conditions available on the website or in the clinic.

Payments can be made over the phone and all cards are accepted under the normal circumstances.

 

2 – WHAT DO I NEED TO DO BEFORE A TREATMENT?

Depending on the treatment, preparation may change. Ask the available consultant what further preparation you need. The general information is:

  • Eat a light meal (over eat or starvation are a contraindication for treatment)
  • Don’t drink any alcohol or take any drugs before treatment (intoxication is a contra-indication for treatment)
  • Avoid tea or coffee as caffeine remains in your body for long hours.
  • Avoid smoking before treatment.
  • Traditional Chinese Medicine means of diagnosis include the observation of your tongue. The intake of caffeine and tobacco prior to the treatment may leave signs on it that can be misleading for the consultant.
  • If you have the habit of brushing your tongue when you brush your teeth, please try to avoid brushing your tongue on the treatment day as that information can be of precious diagnosis help.
  • Wear, whenever possible, loose clothes on the treatment day.
  • If it makes you feel more comfortable, bring someone with you. Please be aware that accompaniers can only be present in the treatment room if and when authorised by the patient, exception made when the patient is a minor of the age. Please refer to minor of age requirements for treatment.

 

3 – WHAT INFORMATION I NEED TO SUPPLY TO THE CLINIC BEFORE HAND?

Rainbow – Well-being Therapy Centre is registered within the Rochdale Council and complies with the Data Protection Act 1998, therefore exercises patient confidentiality and data protection.

  • You will be asked to give some personal details
  • You will be asked to sign a written consent for the treatment
  • You will be asked for written consent to contact your GP if required.
  • You will be asked a number of questions related to your main complaint, your medical history and family medical history to fully advise you to be best of the consultants’ ability. Please make a list of all symptoms of your condition.
  • If you are having any medication, you will be requested to give information of its name, action, mg, frequency and quantity.

 

 

 

4 – IF I CAN’T SPEAK OR I CAN’T FULLY UNDERSTAND THE ENGLISH LANGUAGE, WHAT CAN THE CLINIC DO FOR ME?

If you can’t fully understand English language, you MUST inform the clinic by the time you book your appointment.

Although all consultants are multi-lingual but the required language may not be spoken, therefore arrangements may need to be made to better deliver a high standard quality service.

The languages spoken within the consultants are:

English, Mandarin, French, Spanish, Portuguese and Italian. Other languages translation can be provided if known before hand, subject to an extra fee.

 

5 – DO I NEED TO BRING ANY EXAMES/TESTS RESULTS, SCANS OR X-RAYS OR ANY OTHER DOCUMENTS?

If your condition or complaint had been investigated by your GP, please bring as much information as possible.

 

6 – DO I NEED TO GET UNDRESSED TO RECEIVE A TREATMENT?

Not necessarily. Please wear loose clothes for treatments like Reflexology or Acupuncture. In Acupuncture, it may happen that the area of your body that is going to be treated is un accessible therefore you will required to remove that specific piece of clothing. If you are booking a massage (Full Body Massage), you are expected to remove your clothes remaining with your underwear or underpants. All these cases happen under the most respectful environment. All consultants will ensure that Privacy, Dignity and Comfort are priorities.

 

7 – IS THE CONSULTANT ALL THE TIME IN THE TREATMENT ROOM WITH ME?

It may happen that the consultant needs to leave the patient for a few moments. If the treatment is already occurring than a radio wireless keyfob with a push down button is given to the patient while the consultant is away from the treatment room.

In the event of needing the consultant, the patient will push the button and a sound is produced to a main panel and all consultants will be able to hear it and to identify immediately which room to refer to.

In the case of a frail patient or a minor of age, the consultant will remain in the room at all times.

 

8 – HOW CAN THE CLINIC HELP ME IF IN CASE THAT I DON’T FEEL WELL IN THERE?

There is an appointed First Aid Consultant during treatment hours. Beyond that, the Clinic is equipped with a top of the range Alarm panel, connected to a 24/7 monitoring station. In the event of an emergency, all consultants have a PA (panic button) keyfob that by being pressed establishes a connection with the monitoring station within 20 seconds. The operator in the Monitoring Station is fully trained and knows immediately the procedures to put in place when an emergency emerges and have access to all emergency services.

 

9 – IS THE CLINIC A SECURE ENVIRONMENT?

The clinic is equipped with a top of the range Alarm panel, connected to a 24/7 monitoring station. In the event of an emergency, all consultants have a PA (panic button) keyfob that by being pressed establishes a connection with the monitoring station within 20 seconds. The operator in the Monitoring Station is fully trained and knows immediately the procedures to put in place when an emergency emerges and have access to all emergency services.

In the case of conflict management the same system works as a deterrent to those who may try to generate a conflict.

A full risk assessment has been done and is done on intervals of 12 months to deliver a comfortable, relaxing and secure environment.

 

10 – ARE THE HYGIENE STANDARDS HIGH?

Yes! All rooms are cleaned with high temperature steamer to ensure disinfection.

The towels used in treatments are replaced after each patient.

The therapy couch is cleaned in between treatments with antibacterial wipes and couch disposable paper roll is used to cover the couch for each patient.